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Job Highlights:

  • A culture that values opportunity for growth, development, and internal promotion.

  • Annual Bonus

  • Continuous learning & development


Job Description:

  • Handle inquiries via phone, email or chat.

  • Provide information about products or services.

  • Resolve customer complaints and issues in a timely and effective manner.

  • Escalate issues to the appropriate department if necessary.

  • Follow up with customers to ensure their issues are fully resolved. 

  • Prepare reports on customer service activities and trends. 

  • Document recurring issues and suggest improvements to processes. 

  • Work closely with other departments to ensure efficient operations. 

  • Preparation of check in and check out lists.

  • Send out confirmation of booking and check-in information.  

  • Identify patterns or recurring issues and brainstorm solution to improve processes. 

  • Perform data entry tasks, including updating customer records, processing orders, and maintaining accurate databases.

  • Perform any ad-hoc responsibilities assigned by superiors.


Working Hours:

AM Shift - 10.00am - 06.00pm (1 Hour Break) > Office 
NN Shift - 12.00am - 08.00pm (1 Hour Break) > Office
PM Shift - 02.00pm - 10.00pm (1 Hour Break) > Work From Home

Come Work With Us
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Thank you! We’ll be in touch.

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