FRONT OFFICE

Job Highlights:

• A culture that values opportunity for growth, development, and internal promotion.

• Annual Bonus

• Continuous learning & development

Job Description:

• Handle inquiries via phone, email or chat.

• Provide information about products or services.

• Resolve customer complaints and issues in a timely and effective manner.

• Escalate issues to the appropriate department if necessary.

• Follow up with customers to ensure their issues are fully resolved. 

• Prepare reports on customer service activities and trends. 

• Document recurring issues and suggest improvements to processes. 

• Work closely with other departments to ensure efficient operations. 

• Preparation of check in and check out lists.

• Send out confirmation of booking and check-in information.  

• Identify patterns or recurring issues and brainstorm solution to improve processes. 

• Perform data entry tasks, including updating customer records, processing orders, and maintaining accurate databases.

• Perform any ad-hoc responsibilities assigned by superiors.

Working Hours:

AM Shift - 10.00am - 06.00pm (1 Hour Break) > Office 
NN Shift - 12.00am - 08.00pm (1 Hour Break) > Office
PM Shift - 02.00pm - 10.00pm (1 Hour Break) > Work From Home